Customer journey advocate
Aspiring customer success
B2C sales expert
Luxury retail team leader
What I'm working on
become a Customer Success Manager
I am currently exploring a different career path but still focus on client-centric roles and utilize all the transferable skills I gained as a luxury retail manager by working for high-profile brands in the last 14 years.
Experience & achievements
Luxury retail manager
In the last 14 years, I worked for high-profile, premium brands as a retail manager where I gained experience in sales, customer experience, team management, and operations, and gained a great mixture of soft and hard skills to drive and exceed business goals and objectives.
Quality Assurance Coordinator
Implemented and defined quality standards (ISO 9001) across the courier and logistics Division as part of the quality management team.
Supported division leaders to achieve quality standards through regular audits and meetings.
Coordinated the Customer Satisfaction project, spotted opportunites