Writer, analyst, keynote speaker. Founder of Zero Theory Solutions. Publications include "Data Privacy Goes Mainstream: An Unexpected Opportunity For Customer Experience” and "Can the GDPR Save CXM (from itself)?" Former Forrester analyst and marketing director. Executive-level advisories with firms such as Scandic Hotels, 3M, Henkel, Allianz, Adobe, Sitecore, and OpenText. [email protected]
