About the company

Judge.me is a bootstrapped, profitable, and fast-growing B2B SaaS company dedicated to providing powerful, affordable product review management solutions primarily for Shopify e-commerce merchants of all sizes. Our mission is to help businesses build trust and drive conversions by enabling them to easily collect, manage, and beautifully display unlimited customer reviews, including photos and videos, leveraging this social proof to turn hesitant shoppers into loyal customers. Ultimately, our vision is to build a trust layer for the internet, enabling a more open and empowering world. We pride ourselves on offering an easy-to-use platform with extensive features like automated review requests, SEO rich snippets, and over 100 integrations, supported by renowned 24/7, 5-star customer support to ensure our users achieve real business results.

About the role

The Chief of Staff (CoS) is a ‘force multiplier’ for the CEO, driving growth for Judge.me through ensuring the smooth execution of company initiatives and alignment across leaders and departments. Judge.me are looking for someone who excels in operations but has a product-centric mindset. The CoS will work directly with the CEO (PJ Celis) to free up his time, as well as leading cross-functional projects as applicable. The role also involves managing the ‘founder mode’ operating model, facilitating communication across the company and ensuring cross-functional alignment. Practically, that means partnering with members of the leadership team: coaching, problem-solving and advising. As additional context, the CEO’s priorities include the below:

• Building an organisation with highly impressive people and increasing ARR over time
• Evolve from a B2B-only model into a B2B2C marketplace
• Continue to focus on product, marketing and engineering as core business systems
• Further developing the founder mode operating model

You can learn more about PJ and Judge.me here and here.

Responsibilities of the Chief of Staff

• Strategic alignment: Work with CEO to align company goals and strategies across all departments, in “founder mode” model. Includes Board, other meeting preparation and off-sites.
• Operational alignment and support: Actively orchestrate across the operating model, facilitating cross-departmental collaboration and efficiency as well as focused support for leadership team members in a coaching and joint problem-solving capacity. Manage annual/quarterly planning. Create written materials and presentations as needed.
• Advisory and analysis: Support executive decision-making through business data analysis. Act as CEO’s sounding board for difficult decisions. Use analytics to inform strategy and track progress. Use business overview to identify process gaps and problem areas while helping to embed a culture of data-driven decision-making.
• Feedback mechanism: Collect candid feedback from leaders and provide honest, objective feedback to CEO.
• Project management: Lead strategic cross-functional projects, ensuring timely delivery aligned with company goals.
• Communication facilitation: Liaison between CEO and function heads for clear, effective communication.
• Cultural stewardship: Promote and uphold company and brand values across the organisation: openness, empowerment, and trustworthiness

The profile we’re looking for

The importance of this role means that we’re looking for someone with around 10 years of experience, including time at SaaS organisations on a similar growth journey. Candidates must have both strategy and operations experience, and would ideally also have experience in a B2B environment. Given the importance of trust in this role, discretion and EQ, as well as team / cultural fit, are must-haves. The right candidate will be able to influence and coach others collaboratively.

Essential experience and skills needed

• Experience working in an early-stage startup/ scaleup environment (Series A / $5-25m ARR).
• Experience of leading Board relations – from preparing materials to being part of discussions
• Several years of experience specifically in strategy and operations leadership roles within a growing business.
• Excellent communication and interpersonal skills.
• Proven ability to work collaboratively across departments and with senior leadership.
• Experience in managing complex projects and driving strategic initiatives.

Nice-to-have experience and skills

• STEM degree
• eCommerce experience
• Strategy consulting and/ or MBA

Application

To apply, please complete the form below.