At Sojo we want to make it easy for everyone to show their clothes the love they deserve. We do this through alteration and repair of clothing. This gives consumers the chance to wear and love clothes that are uniquely theirs. It also allows consumers to love their clothes for longer.
Our mission is to enable the enjoyment of fashion without damage to people or the planet.
How we work is founded on our values:
- Passionate: we are concerned about the textile industry’s share of responsibility in the climate crisis, but we are excited by fashion and driven to address the issue.
- Optimistic: we believe in a better future and we’re committed to building part of it.
- Conscious: we care deeply, not only for our planet and future generations, but also for those who work in the textile industry, both in the global south and at home. We are building a solution that works for people now and in the future.
Sojo is looking for an operator and leader to be our first Head of Operations. This individual will be our first operational hire and will lead on the design of our order fulfilment model, both logistics and sewing. They will also be critical to building how we, as a business, operate.
Working for a startup is equally challenging and rewarding. You will have high levels of autonomy and trust allowing you to maximise your potential and create the systems and structures to enable us to deliver on our ambitious goals.
We would expect a successful candidate to be able to demonstrate the following qualities:
- Attention to detail: a meticulous approach to process design and improvement will ensure we continue to deliver exceptional customer experience as we scale.
- Comfortable in ambiguity: we are currently running an MVP whilst we find and compound Product Market Fit. You will need to be comfortable operating with minimal structure as you highlight the most important issues and build scalable automated processes.
- Analytical: we use data to find and unblock bottlenecks – you will be comfortable optimising your processes for learning and modifying KPIs to drive continual improvement in our operations.
- Leadership: as operations hire number 1, you will be empowered to build a function to deliver your processes. You will need to be innate at finding and empowering talent, comfortable with delegation and a respected manager to grow a high-performing team of A players.
- Generalist: alongside building our operating model, you will have strong input into our business operations, people and talent execution and wider business plan. Success will require you to context switch often and excel whilst doing so.
Working in a small team means that you get the opportunity to contribute across contexts, this role will be extremely varied and will have responsibilities including, but not limited to:
- Process design: we need to design operational processes fit to scale to ensure fulfilling orders is not a handbrake to growth. You will be responsible for designing and testing our operational processes before rolling them out.
- Fiscal management: you will own our operational budget; we have just raised and are now committed to reaching operational profitability. We expect you to be obsessed with cutting costs and getting fantastic return on investment.
- Training: with the processes you design, you will be responsible for documenting and centralising them and training any new team members. This will include designing our operational onboarding, ensuring all team members are comfortable with the core of what we do, and training any external staff and partners.
- Management: operations will quickly grow to be our largest function; the line management relationship style you foster will come to define the business and we expect the best for our staff.
- Customer service: you will be accountability for our customer service agent, training, managing and supporting them to ensure our consumers are always happy and any issues are solved rapidly.
At Sojo, we believe in competency over years served. The following are some themes of experience we think a successful candidate may have, if you don’t fit into these categories but have other life experience that makes you confident you would add value in the role then make sure to still apply.
- Line management: your team will grow rapidly, and you will need to be comfortable with how you lead them. We would expect a successful candidate would have experience managing teams in more than one of their previous roles, and will demonstrate that they were proficient in management either through promotion or exceptional reference from a management role.
- Logistics planning: our logistics network is critical to both our direct-to-consumer and business-to-business offering. It is likely a successful candidate will have had exposure to fleet management and planning previously and is confident in routing, scheduling and troubleshooting.
- A salary of £40,000 – £65,000 PA
- Generous Equity options (EMI) in the company.
- 30 days holiday (including public holidays) and your birthday off
- A monthly four-day working week
- An awesome office in Farringdon – we are all in three days a week
- A self-development allowance for contributions to your learning. A values-led working environment