What I offer
Change Management
Working with the people element of change, helping businesses get their teams ready for major change. Understanding what happens today, why the change is happening and what impact it will have on those having to do things differently to ensure new ways of working are embedded successfully.
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Bid Research
I work on bids for major infrastructure contracts, usually within the public transport area, as part of a wide team. I undertake research, supplier engagement, budget proposals and pull together new ideas. I have traditionally worked on the consumer touchpoint elements of a bid.
Facilitation
Helping companies get the most out of their workshops and meetings. While I use a series of techniques and theories to underpin my facilitation, I work with the clients to ensure each event is tailored for the best outcomes. I focus on areas of change, such as strategy setting and team dynamics.
Charity Trustee
Taking care of governance for a 24-hour charity helpline, providing advice, guidance, facilitation and administrative support.
Funeral Celebrancy
Helping the bereaved create a fitting way to mark the life of their loved one through the development of a fitting funeral service. Gathering stories, writing a eulogy, selecting music - whatever the bereaved want to make the farewell as poignant and meaningful as possible.
Experiences
Contactless and Smart Ticketing Change Projects
I lead on the business change elements of both contactless and smart ticketing implementation for UK train companies. I worked on the customer propositions, translated the technical elements into staff and customer friendly communications, stakeholder engagement and ensured launch readiness
General Management - Tourism Start Ups
I worked with a number of tourist start ups, using smart tech to create products to enhance city break visitor experience. Supporting the entrepreneurs I took the businesses from conception to launch and profitability, working with investors, b2b customers and a network of international suppliers.
Succession Planning and Culture Shaping
Helping a board develop a plan for succession of trustees and key personnel. Identifying single points of failure and candidates for promotion. Assessing the current culture and facilitating the shaping of a future culture that will help attract new people and retain existing skilled people.
Business Readiness
Working on a series of customer focused technology simplifications, I worked with PMs and their teams, to ensure all customers and colleagues were ready for go-live. Conducting quality gate reviews, providing change tools and techniques and acting as a critical friend to ensure a smooth transition
Bid Work
Working in transport on government and local authority tenders in the UK and Europe. Working on situational analyses, developing storyboards and initiatives on ticketing, customer information and accessibility. Writing up contributions for the final submission.
