What I offer
Growth Consultant
I am an experienced Board adviser and business growth consultant. I love to help businesses to clarify their strategy, their customer value proposition and to leverage technology to transform their profit trajectory and achieve rapid growth.
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Interim Executive
In 9 months as interim Group Operations Director, I established and led the rollout of an Integrated Management System, enabling process automation, data driven risk management and continuous improvement of customer service across 25 businesses.
Non Executive Director
I am a co-opted member of the Finance and General Purposes Committee of Lancaster University. I provide oversight of the University's annual budget, strategy and resource planning and help to guide the management team in resolving problems and strategic challenges as they arise.
Experiences
Clinic portfolio optimisation
I restructured a portfolio of 110 outpatient clinics to improve profitability, closing 6 clinics and reconfiguring Doctor specialties to fit the needs of our insurance customers resulting in a £2m annual saving.
Customer infrastructure modernisation
I led a 3 year, £18m programme to eradicate paper-based working, driven by digital customer preferences and the need for radical change. This involved automating 80% claims and fulfilling 70% of sales online resulting in £35m cost savings
Building high performing teams
I conceived and launched global prize winning culture change program focused on accountability, collaboration and speed, achieving the most improved staff engagement score in an international group of 25 healthcare businesses
