What I offer
Customer Experience Support
Customer experience advisory
Customer experience strategy
Customer experience management
Customer experience omni channel
Customer experience product development and Innovation
Customer experience transformation - marketing, sales and operations strategies
Customer experience loyalty and LTV
Learn moreExperiences
SVP/VP/AVP - Head of Customer Experience at Verisk
Responsible for the design, enablement, execution, and improvement across all contact channels and throughout the customer’s journey of brand, marketing, sales, digital, and contact center. Reported to CMO and served as Executive Chairman to the CEO for the CX Executive Council.
Senior Director Head of Global Merchant Experience
Led data and strategy team that analyzed customer needs and wants throughout customer journey and developed value propositions for product and service design changes. Defined and tracked and reported on KPIs and ROI. Managed via proprietary staff of 1,000 and partners of 300 with $150MM op-ex.
Management Consulting - Senior Principle
Led numerous restructuring and optimization projects across people, process and technology.
