Turning insight into action to deliver measurable impact for teams and customers.
What I offer
Customer Experience Strategy & Operational Fixes
I help organizations elevate CX by optimizing complex workflows, streamlining CRM systems, and building scalable service models. Whether you’re navigating growth, evolving needs, or new opportunities, I deliver clear structure and sustainable, people-first solutions.
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Organizational Voice & CX MindPrint Assessment
Uncover your organization’s CX voice. The CX MindPrint assessment identifies your team’s style, strengths, and growth areas, mapping your unique CX archetype. Get actionable insights and a clear path to align teams, processes, and strategy.
Lead with clarity and confidence.
Leadership Coaching & Team Support
I empower leaders to communicate with clarity, manage with purpose, and lead with both confidence and empathy. My coaching is designed for teams navigating change or scaling up, ensuring growth is sustainable, people stay engaged, and your culture remains strong.
Ethical Automation & Empathetic AI
I am exploring the intersection of automation, AI, and human-first CX. If your product or team needs guidance on how to stay people-centered while scaling, let us talk about ethical strategy, design, and engagement.
Experiences
Founder – The CX Mind
Consultancy dedicated to transforming customer experience and organizational culture. I partner with leaders to deliver the CX MindPrint assessment, targeted strategy, and operational solutions—helping teams identify their CX archetype, align strengths, and achieve sustainable results.
Freelance CX Consultant
Partnered with organizations of all sizes to map customer journeys, optimize CRM systems, and develop actionable feedback strategies. Coached emerging leaders and helped teams clarify priorities and next steps for effective CX transformation.
Director of Customer Experience
Led CX transformation for a national B2B distributor. Designed and implemented a tiered support model, cut order entry errors, and aligned CS teams with strategic priorities. Delivered process improvements on tight budgets and timelines, driving measurable business results.
Regional CX Leader
Transformed customer service across multiple locations—reducing response times by 50%, lowering costs 12%, and rebuilding KPIs/reporting. Unified teams and drove operational consistency through significant organizational change.
