What I offer
Business Health-Check
Conducts comprehensive assessments of operations, processes, and team dynamics to identify inefficiencies and risks. This service delivers actionable recommendations that optimize performance and ensure sustainable success.
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Executive Advisor
Provides strategic advisory to executives and boards to navigate challenges, align teams, and drive impactful decisions. This service enhances leadership capabilities while ensuring alignment with organizational goals.
Leadership Development
Builds high-performing leadership teams through tailored frameworks that foster collaboration, innovation, and alignment. This service equips leaders with the tools needed to drive strategic growth and inspire change.
Change Management
Guides organizations through transitions by aligning teams with new strategies while minimizing disruption. Tailored frameworks ensure smooth transformations that embed resilience and adaptability across all levels.
Program and Executive Governance
Develops governance models to enhance transparency, accountability, and decision-making. By implementing real-time tracking and clear criteria, this service aligns stakeholders to deliver strategic outcomes effectively.
Service Improvement
Reimagines service delivery models to enhance customer experiences and operational outcomes. By leveraging customer insights and continuous improvement frameworks, this service transforms functions into enablers of growth and innovation.
Innovation Strategy
Identifies opportunities for technology adoption and process innovation using proprietary tools. This service implements scalable solutions that future-proof businesses while enhancing competitiveness in dynamic markets.
Third-Party Supplier/Business Partner Rejuvenation
Optimizes supplier relationships by renegotiating contracts, improving terms, and embedding collaborative practices. This service drives efficiency, reduces costs, and fosters mutually beneficial partnerships.
Business Acquisition and Integration
Manages acquisition transitions by stabilizing operations, integrating best practices, and revitalizing teams. This service ensures seamless transitions while positioning businesses for long-term growth and operational stability.
Target Operating Model Design
Designs and implements Target Operating Models that align strategy with execution. By embedding maturity frameworks and continuous improvement, this service optimizes processes, enhances collaboration, and builds resilient structures for sustainable growth.
Cost Rationalization
Identifies inefficiencies and delivers measurable cost-saving opportunities across procurement, shared services, and operations. This service embeds sustainable practices, streamlines processes, and ensures long-term financial efficiency.
Experiences
Shared Services Transformation for a $17B Retail Giant
Reimagined the shared services operating model during a VUCA event, addressing inefficiencies across eight functions. Integrated customer insights, a maturity framework, and continuous improvement elements, resulting in enhanced resilience and customer-focused operations.
Operational Transformation for an $8B Insurance Company
Led a operational transformation by redesigning the operating model, onboarding leadership, and identifying 10-15% cost-saving opportunities. Delivered a comprehensive roadmap to improve efficiency, supplier diversity, and strategic alignment.
Operations and Procurement Transformation
Achieved a 35% reduction in third-party supplier spend (exceeding the 30% target) within 18 months. Delivered $350M in annual savings by streamlining supplier relationships and embedding sustainable cost-saving measures.
PE backed M&A Acquisition and Functional Turnaround
Directed TSA obligations for a PE-led JV’s acquisition of a mortgage lender. Stabilized operations, revitalized teams, and cultivated a $6M portfolio within 12 months while establishing an independent licensed bank and integrating another entity.
Governance Model Design and Implementation | Government
Designed a governance and IT change model for global stakeholders. Improved transparency, accountability, and decision-making with real-time tracking. Elevated the Business Architecture Group to a global Centre of Excellence.
PE Backed Technology Rationalisation, Restructure and Governance
As interim Global CIO/Transformation Director for a $175M fintech/BPO firm, led technology stabilization and sale prep. Managed 700 staff, optimized services, and enabled £120M sale through cost-saving measures and consolidation.
Cost Rationalisation, Company Restructure and Sale | Financial Service
Restructured shared services as Interim CIO/COO post-overexposure. Navigated administration, facilitated PE sale, and ensured operational continuity during complex restructuring.
Contract Design and Negotiations | International Utilities
Negotiated the group’s largest outsourcing deal with follow-the-sun IT support. Secured 30% better terms, improving service delivery efficiency while fostering mutually beneficial outcomes for client and supplier.
