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What I offer

Business Process Reviews and Optimisation

Business Process Reviews and Optimisation

I can bring order to chaos! I love digging into how things work, mapping out tasks, teams, systems and workflows to identify areas for efficiency or productivity gains. I'm a big fan of RACI matrices!

Establishing and scaling Customer Success teams

Establishing and scaling Customer Success teams

I draw on my extensive customer-facing experience and project delivery skills to set up and scale Customer Success organisations.

Experiences

Impeccable client service to advertising technology customers

Impeccable client service to advertising technology customers

A commercially-focused, versatile and action-oriented client services/customer success professional with wide-ranging strategic and operational expertise gleaned from 25+ years of media agency, advertiser, publisher and technology platform roles in domestic and international markets.

Audience Segmentation and Targeting

Audience Segmentation and Targeting

I have a track record in the smart application of first-, second-, and third-party datasets to enable scalable audience strategies and deliver incisive audience insights.

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Roles (/)
  • i.e. Marketing director
  • i.e. Mentor
  • Advertising Consultant
  • Business Consultant
  • Business Director
  • Client Services Director
  • Head Of Customer Success
  • Global Head Of Customer Success
  • Customer Success Global Leader
  • VP Client Success
  •  ...show more
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Industries (/)
  • i.e. Tech
  • i.e. Education
  • Advertising technology
  • Advertising
  • Advertising services
  • Technology, information and internet
  • Technology, information and media
  •  ...show more
  •  ...hide
Career experience

21-30 years

Regions
  • Europe, 
  • Africa, 
  • Middle East
  •  ...show more
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Skills (/)
  • i.e. Research
  • i.e. Branding
  • Operational Streamlining
  • Stakeholder Management and Engagement
  • Change or project management
  • Customer Success
  • Client Services
  • Operations Process Improvement
  • Collaboration & Effective Communication
  • Adept problem-solver
  • Advertising technology
  • Business planning and implementation
  •  ...show more
  •  ...hide
Keywords (/)
  • i.e. Digital nomad
  • i.e. Ex-Google
  • Planning
  • Project Management
  • Strategy
  • Operational Planner
  • Operations
  • Data Analysis
  • solutions finder
  • Commercially driven
  • Problem-solver
  •  ...show more
  •  ...hide

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