What I offer
Business Process Reviews and Optimisation
I can bring order to chaos! I love digging into how things work, mapping out tasks, teams, systems and workflows to identify areas for efficiency or productivity gains. I'm a big fan of RACI matrices!
Learn more
Establishing and scaling Customer Success teams
I draw on my extensive customer-facing experience and project delivery skills to set up and scale Customer Success organisations.
Experiences
Impeccable client service to advertising technology customers
A commercially-focused, versatile and action-oriented client services/customer success professional with wide-ranging strategic and operational expertise gleaned from 25+ years of media agency, advertiser, publisher and technology platform roles in domestic and international markets.
Audience Segmentation and Targeting
I have a track record in the smart application of first-, second-, and third-party datasets to enable scalable audience strategies and deliver incisive audience insights.
