From there I worked across a range of Blue Chip Companies (Capital One, Wells Fargo, British Gas, Lloyds Bank, the Pensions Regulator) as a Transformation or Operations Director
In the last decade I have worked with FinTechs & Portfolio companies to drive cost, customer & compliance improvements.
What I offer
Business Mentor and Coach
I have worked with a wide range of Founders and CEOs across FinTech, AgTech, WealthTech and even Automotive, helping them build clear and pragmatic strategies, unclog bottlenecks, improve customer experience. reduce cost and help teams focus on what will help them win.
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Rapid Customer, Cost and Compliance Improvement
I have rapidly delivered significant improvement (15+%) in Cost, Compliance & Customer Service through a focus on teaching line managers to manage, creating the space to focus on what the company's process and communications do to the Customer, and ensuring teams understand regulation,
Strategy and Delivery Consultant
Most companies i have worked with over the last 20+ years have had clear visions. However they typically have lacked a strategy (ie the plan to win). I have significant experience of bringing the customer insight, pragmatic experience, and focus to help you win
Experiences
Business Mentor and Advisor
I have worked with a wide range of CEOs, Founders and Execs (WorldRemit, Belong, Onfido, TapTap Send , Carwow, 3i Portfolio Companies, Premium Credit, Lloyds Wealth) to help ensure they are successful and often have driven step change improvements in Cost, Customer Experience and Compliance
Rapid Customer, Cost and Compliance Improvement
- Product VP: accelerating development of product to improve investment thru borrowing
- Ops Review: 50% cost reduction, improved customer journeys & simplified compliance
- Fraud Review: Closed major gaps to reducr Fraud 50%
- Ops Transformation: 30% cost reduction and radical proposition redesign
Strategy and Delivery Consutant
Recent work includes
- growth strategy for Irish Co-op & Fintech
- EU compliance review, and remediation, for US FinTech
- Fraud & KYC review for European FinTech
- 30% cost reduction for Global RegTech
- Proposition Transformation: Customer Journey & Marketplace review (online marketplace)
Father, Spouse, Besotted Dog Owner
Fate has treated me well as I met my wife on the elevated motorway that leads into London from Heathrow when she rear-ended my car
We are battling hard to survive our teen daughter who is bright, studious & disagrees with everything her parents say. Stories of my bad parenting available on request
