Senior Operations Manager & Business Coach - with ten years experience in tech startups
delivering value through customer-centric products & teams. I achieve impact
through relationship building, data analysis, process development & applying simple
solutions to complex problems. As a coach, I'm on a mission to make coaching more accessible, working specifically with new - mid managers to reach their potential.
What I offer
Employee Lifecycle Review and Support
Whether its reviewing your recruitment process and pipeline, looking into how to effectively run performance reviews or getting your people processes up and running, I can support you or your team with people processes and challenges.
Wondering where the leaks are and why things aren't working how they should? I place myself into the organisation to listen to problems, understand root cause and build useful solutions via processes, teams or products. Partnering with teams to own the solution and embrace changes
As a qualified coach, I work with new - mid level managers to help them navigate the transition from individual contributor to team manager. Together we remove blockers, uncover core strengths, and identify their leadership DNA, giving them the confidence to thrive in their role.
Freelance O p e r a t i o n s & P r o j e c t M a n a g e r
I support Startups, Scalesups and SME’s with internal and client facing projects.
During this time, I designed and delivered MVP for the launch of a new product and user experience journey and Project managed the refresh and design of 4-year business strategy for a leading UK university.
Lead a partnerships team, to optimise partnership relations, develop partnership platform and user journey and increase partnership revenue milestones. Lead on the sourcing, trialing, negotiating and onboarding of all new partnerships.
Co-managed and restructured a team of 45 Architects and Designers. Responsible for a yearly revenue target of £700,000
Project managed £1 million software transition and transformed the business model for all studios. Collaborated with teams to improve customer user experience and internal processes
Partnered with CEO’s from both agencies to drive the people agenda in all areas
of the employee life-cycle (Recruit, Onboard, Reward, L&D, ER, Offboard)