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Senior Manager
Sep 2023 - Present
I ensured smooth transition and operations for arbitration, corporate card, and HR processes. Led the P-Card team, supervised the HRO team, and facilitated seamless operations communication. Created essential documents for efficiency.
Freelance Recruiter
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Collaborated with Talent Acquisition teams to craft comprehensive job descriptions, improving candidate understanding and application quality.
• Recruited 18 new team members during the initial year as a Talent Acquisition Consultant, contributing to team growth and project success.
Application Management Advisor
• Dealt with over 60 service inquiries daily,
• Managed the renewal, creation, and revocation processes for more than 260 SSL certificate portfolios under my supervision.
• Collaborated with schema owners to refresh data quarterly for over 500 unique schemas in SIT and DEV environments.
PMO MANAGER (On Contract, Experis IT Ltd.
Collaborated with suppliers, managed interdepartmental teams, and enhanced risk management.
Ensured efficient communication, published project reports, improved project delivery, and raised CSAT from 60% to 70%.
Manager, Corporate Systems
Led a team, developed initiatives, and managed Concur services.
Reduced expenses by GBP 7,500 monthly.
Transitioned cash operations for efficiency.
Service Delivery Manager (On Contract, Quess Corp. Deployed)
Managed Reporting & Analytics projects,
improving data processing speed by 20%.
Established project framework for productivity. Shared weekly dashboards with leadership for informed decision-making.
Implementation Project Manager
• Directed the smooth transfer of client accounts from presales to implementation,
• Assisted customers in clearly communicating their needs leading to prompt problem-solving.
• Customized the expense tool to meet customer needs, and monitored usage, and renewals
PROJECT COORDINATOR
Directed seamless transfer of client accounts, boosting satisfaction. Assisted customers in effective communication for quick issue resolution. Tailored expense tool to meet needs, monitored usage, and provided post-implementation support to enhance proficiency and reduce inquiries. .
BUSINESS PROCESS ANALYST
Supported productivity evaluations, performance reviews, and development planning for five analysts. Produced a transparent report on trends and represented the team in meetings. Key in delivering Fujitsu Plan X, saving USD 400 million.
PROCESS DEVELOPER (UK & EMEA Accounts Payable)
Supported a 10-member A/P customer support team, improving processes and efficiency. Optimized onboarding, transitioned AP process, and provided coaching for Concur and SRM users. Strengthened collaboration as a business relationship manager at London SSC
Junior Customer Service Clerk
Supported a 10-member A/P customer support team, improving processes and efficiency. Optimized onboarding, transitioned AP process, and provided coaching for Concur and SRM users. Strengthened collaboration as a business relationship manager at London SSC
