What I offer
Customer Service
I have 16 + years of experience in customer service and customer relationship management.
Learn more
Operations Management
I have 11 + years of experience in operations management. I have worked in operations in the airline, banking, BPO, and ITES domains.
Project Management
I have experience in leading tech and non-tech projects. I started as a project coordinator and grew to become a project manager.
Experiences
SENIOR MANAGER - OPERATIONS
Led a high-impact global support team of 14+ professionals across HR and corporate card services, improving SLA adherence and customer satisfaction by embedding coaching frameworks and performance KPIs.
TALENT ACQUISITION
Strengthened organizational capacity by placing 29 professionals with a 100% onboarding success rate; partnered with business heads to align recruitment strategy with operational needs, reducing hiring timelines by 10%.
APPLICATION MANAGEMENT ADVISOR (IT Operations)
Accelerated issue resolution by reducing response time from 36 to 24 hours and cutting incoming queries by 5% through the development of comprehensive project documentation and quick reference guides.
PMO MANAGER (On Contract)
Elevated customer satisfaction (CSAT) by 20% by executing high-quality project deliverables that consistently met or exceeded
client expectations.
MANAGER – CORPORATE SYSTEMS
Boosted employee data accuracy by 60% through the successful rollout of an Intranet Support Model, ensuring updates to staff
profiles.
•Delivered annual savings of $7,500 by enhancing internal audit efficiency and reinforcing compliance frameworks
IMPLEMENTATION PROJECT MANAGER
Led the end-to-end lifecycle of client projects, from conceptualization and design to configuration and implementation. tailoring solutions to meet unique business requirements.
.
Project Coordinator
Contributed to cost savings of over USD 400M by successfully supporting the delivery of the Fujitsu Plan X Network across IT asset operations.
Business Process Analyst,
Drove team performance and development through regular 1-on-1 meetings while maintaining active engagement with 80+ customers across three business units—including leadership—to monitor and elevate service quality.
Process Developer
Served as Business Relationship Manager, completing a special project in the UK while strengthening cross-regional collaboration and aligning business goals.
Junior Customer Service Clerk
•Managed passenger check-in, customer service desk, lost baggage inquiries, and post-flight work.
•I was responsible for ensuring the proper implementation of airline security procedures and activities.
