What I offer
Operations Transformation
Streamlining disconnected organizations and optimizing end-to-end processes to improve performance, agility, scalability, speed, and resilience (for Software & IT organizations).
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Compliance Transformation
Implementing global standards, frameworks, and methodologies to achieve a sustainable level of product/service quality, lower risk, and enable certification (for Software & IT products and services).
Leadership & Business Coaching
Enhancing personal Management & Operations skills of corporate professionals and business owners (for new managers, leaders, founders, and freelancers/solopreneurs).
Experiences
Automotive
Positioned a global Software Development company as a major industry player in Automotive by implementing Automotive-SPICE (aligned with Agile, ISO 27001, ISO 26262) in its customer projects (300+ people organization; 20-23 processes) and successfully passing the A-SPICE assessments.
Technology
Increased the product and service quality of a global Technological company by implementing a Quality Management System (QMS) as per ISO 9001 (2,000+ people organization; 15-18 processes) and achieving + maintaining a company-wide ISO 9001 certification.
Information Technology
Lowered the operational costs of an IT department by consolidating all its 100+ resources into 2 data centers (1 primary and 1 Disaster Recovery), implementing a Process Framework aligned with ITIL, COBIT, and eTOM (10 processes), and downsizing the organization (from 3,000+ people to under 600).
Telecommunications
Secured the launch of a 3rd national GSM operator by legalizing the Telecommunications company's 1,000+ BTS's in 3 months (to ensure GSM certification), training the company's 147 Customer Care Specialists on all IT systems right before the launch (1-week training, 12 parallel sessions), etc.
