James Leslie

Cambridge, United Kingdom

3x VP Customer Success and post-sale functions, specialising in Seed-Series B B2B SaaS startups and scale-ups. I've worked in MarTech, ClimateTech and AI automation businesses including 2 exits.
I believe that the customer org when tuned as an engine delivers the highest growth potential for startups and enjoy putting in the processes, people and tools to enable churn to be minimised and NRR to be boosted to 120%+.

Roles (/)

i.e. Marketing director
i.e. Mentor
Head Of Customer Success
Chief Customer Officer (CCO)
Director Customer Success
VP Customer & Operations
Global Head Of Customer Success
VP Customer Success
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Industries (/)

i.e. Tech
i.e. Education
Martech
Climate tech
Sustainability
AI
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Regions

Europe
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Skills (/)

i.e. Research
i.e. Branding
Business and revenue growth
High growth start-ups and scale-ups
B2B SaaS GTM - Enterprise & SMB
B2B software
Customer Retention
Customer Journey Mapping
AI
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