I am an accomplished Technical Operations Director with 20 years experience building and scaling service teams covering all operational areas from technical support and customer services to solution engineering, professional services and project management.
I am result driven with a passion for helping people be the best they can be through mentoring, training, and providing skills needed.
What I offer
Tender creation for a Managed Network & Security service
Asked by SLT at the London South Bank University Group to write their Managed Network & Security services tender. Creation of documents covering; current state of the world, outline of requirements, compliance & tender questions, weighting and scoring mechanism. Release on JISC framework
COO for a new pre-launch tech start-up that will offer Value Added Services to customers of large enterprise.
Think of what banks offer as part of their monthly account fee, they are all pretty much the same - we intend to change that and offer differentiation for their customers.