What I offer
Invoicing & Billing Services
Proficient in managing billing through platforms like Bill.com and conducting payment reconciliation.
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Administrative Expertise
Skilled in handling diverse communications, project management, report preparation, and scheduling.
Calendar Management
Managing client schedules, handling bookings, and updating calendars. Ensure all appointments are accurately scheduled and managed, with proactive follow-ups and resolution of any conflicts or issues that arise.
Customer Service
Provide oversight and management of customer service operations, focusing on resolving queries and handling complex issues. Ensuring high-quality service and compliance with metrics. Demonstrate strong communication, negotiation, and decision-making skills in a fast-paced environment.
Experiences
Payroll Expert
As a freelance Payroll Specialist, I prepare and reconcile payments, handle escalations, manage email comms, and oversee various accounting tasks. I am available for projects related to payroll, accounting, and payment management. Let’s collaborate to ensure your financial operations run smoothly!
Expert Compensation Specialist
As an Expert Compensation Specialist, I play a pivotal role in ensuring everyone are compensated promptly and accurately for their valuable efforts. I handle everything from payment approvals to client-related concerns, addressing all issues with precision and efficiency.
Booking Specialist
I schedule appointments for consultations and handle a range of client-related concerns through email, phone, and SMS. I address client objections and escalations promptly, follow up with clients to ensure seamless communication, and keep calendar bookings up to date.
Escalations Supervisor
I supervise Customer Service Representatives to ensure quality service and demonstrate strong communication, negotiation, and decision-making skills. I thrive in a metrics-driven and fast-paced environment, providing empathetic customer interactions while ensuring regulatory compliance.
