What I offer
Consumer growth strategy
I enjoy working with leaders in growth businesses design, test and iterate on integrated growth strategies across all aspects of the customer experience. Experience ranges from working with established brands in portfolio companies, to early stage subscription start ups and pure play eCommerce
Organisational design
Experience includes working with companies going through rapid early growth, having seen the early success at Google and Hotels.com, plus start up expansion with Trunk Club. I enjoy working with leadership to plan out the organisational needs as the size, maturity and scope of the company evolves
Customer analytics
I have worked in multiple businesses that have designed and established a foundational customer analytics capability. This has included a variety of models from subscription based with a powerful 360 degree view of the customer, to metasearch businesses with limited customer data.