What I offer
Change Management
I have a long track record of taking companies from start up to scale up and managing the change that comes with that growth.
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Operational Leadership
Turning strategy into action, driving process efficiency through organisations
Experiences
30% process efficiency
Reduced year over year headcount by 30% through non product process efficiencies using lean techniques to streamline all the manual work.
'Follow the sun' support
Designed and implemented ‘follow the sun’ processing, building operations teams in three continents enabling 22 hour coverage for all stakeholders.
Full outsourced solution
Implemented outsourced solutions in multiple companies from inception to reduce processing cost by approximately 20% and creating business continuity solutions
Regulatory compliance
Achieved ISO27001 compliance in three different companies, passing independent audits on all occasions. Achieved ISAE 3604 payroll certification.
AI innovation
Reduced contacts with a live agent in support through the introduction of a AI agent to answer basic queries.
