Manel chibani

London, United Kingdom

VP Customer & Operations | Ex Farfetch | Ex GetHarley | Early Stage Stratups | Operations | Customer Experience & Retention

I am passionate about scaling and transformation in high-growth environments with a focus on operations, people and customer experience and retention.

What I offer

VP Customer & Operations

I am passionate about scaling and transformation in high growth environments with a focus on operations, people and customer experience and retention.

I am also happy to advise on fundraising storyline and strategy

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Experiences

VP Customer & Operations

- Joined as the first senior leadership hire reporting to the founder and successfully scaled the organisation from seed stage to series B
- Hired and managed 30 reports split across: Customer Care and Retention, Operations and People Operations
- Drove 50% of the P&L through repeat sales

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Roles (/)

i.e. Marketing director
i.e. Mentor
VP Customer & Operations
Senior Customer Loyalty Manager
Strategy Programme Manager
Management & Strategy Consultant
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Industries (/)

i.e. Tech
i.e. Education
Health tech
Marketplaces
Management consulting
E-commerce
Fashion & luxury goods
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Career experience

10-20 years

Regions

Europe
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Skills (/)

i.e. Research
i.e. Branding
COO / Vice President (VP) of Operations
business operations & Strategy
Customer Experience
Customer Retention
Early-stage Startups
Startup Consulting & Scaling
Organizational Design
Process Design & Improvement
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Keywords (/)

i.e. Digital nomad
i.e. Ex-Google
Early-stage start-ups
Business Strategy & Operations
Startup/Scaleup Board Advisor
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What I offer

VP Customer & Operations

Experiences

VP Customer & Operations

Connections View all