Mary Poppen
Minneapolis, United States
Mary has a strong track record building high-performing teams, accelerating revenue, increasing customer retention and improving operating efficiency. Her teams have delivered some of the highest customer retention and satisfaction levels in the SaaS industry. She is well-known for her thought leadership in customer success and experience; she often speaks at global events and recently published a book entitled “Goodbye, Churn. Hello, Growth!"
What I offer
Customer Success and Experience Advising, Consulting, Mentoring
Guide companies and individuals in the structure, processes, skills, systems and development of customer success and customer experience functions and roles. Can offer Board Advisor engagement, Executive Coaching and consultation around any customer topics.