What I offer
Specialist Change Communication Consultancy
How you communicate organisational change to your customers and business is vital. Choose Lumen and we'll help you manage your change communication in the most effective way possible, helping you to bring clarity and focus to changes both big and small.
Learn more
Change Communication Strategy
For your big exercises, we offer strategic communication services to help you build a full picture of your changes and how they’ll land with your audience. This includes establishing the role of communication in making the change and the nature of the flow of information required for success.
Change Communication Planning
We’ll work with you to build out a full change communication plan in tandem with your in-house implementation.
Each stage of the communication exercise is covered, including:
- How information is to be delivered and received.
- Who needs to be kept informed.
- All timelines for delivery.
Your go-to comms sounding board: Let's Talk Comms
Whether you’re looking to make change or embarking on a big program of development within your business and need some pointers on how best to share the impact with your stakeholders, this quick check-in can help shed light on the next steps needed to meet your goals.
Express editing services: Fresh Eyes Review
A fresh pair of eyes to check your messaging and ensure it’s conveying what you want to say when it goes out. It’s quick and easy, and offers you a fresh perspective - simply submit your latest draft through our secure FTP server, and we’ll have it back to you within two working days.
Change Communication delivery
Providing you with consistent and effective messaging - whatever your brand voice, whoever your customers are, and however many scenarios you need to plan for, we’ll ensure your change is as smooth as possible through consistent, best-in-class communications across your key platforms.
Experiences
Founder and Managing Director: Lumen Change Comms
Lumen is here to support you and your organisational change by:
Defining your comms strategy
Making a clear and actionable plan
Developing the content you need
Acting as your go-to comms expert
All with the aim of illuminating the most transformative moments in your business.
Course facilitator for Enterprisers / Ideas to Innovation
Facilitator on eight programmes with delegates from large corporates (AMEX, IBM) post-graduates and aspiring entrepreneurs to develop an enterprising mindset through ideas generation, networking and pitching. Originally developed by the Cambridge-MIT Institute, formerly Cambridge JBS, now Cranfield.
Brexit customer comms lead / comms lead for NatWest Markets
Extended and fluid programme to comply with changing rules to ensure European customers could continue to be served post UK exit of EU. Included comms for court-approved banking business transfer schemes, multiple scenario planning and extensive stakeholder management.
Ring-fencing communications lead for NatWest Markets
Demanding 12 month project delivering comms for customers and colleagues covering 23 workstreams to support structural changes needed to UK banks following financial crisis. Key features were complex briefs, thorough governance processes and nuanced version control with fast turnaround.
Interim Account Director for Lansons
Provided strategic counsel, planning and execution for client's customer communication programme supporting the service migration and subsequent closedown of one of the UK's largest execution-only stock brokerage firms.
Volunteer Matchday Steward
Member of voluntary 'Pioneer' team providing a world-class matchday experience for home fans and visiting supporters attending domestic and european fixtures, and occasional international friendlies. Currently working towards NVQ level 2 spectator safety.
