Hi there, I’m Orinta. I help businesses find and fix customer problems.
Talk to me about:
- Customer journey improvements
- Customer service
- CX that delivers commercial results
My bread & butter are startups and scaleups going through a period of significant change - bringing clarity to chaos is what I enjoy the most!
What I offer
Fractional CX Director
Many businesses are trying to plan for the future and deliver results today, without always having the in-house skills and knowledge to do both.
That's where I can help - both by working with you to set the CX strategy and be there for the hands-on delivery when needed, at a fraction of the cost.
Learn more
Mentor to CX Leaders
I work with CX professionals in growing and ambitious businesses to help them:
- Move from doers to strategic leaders
- Set their function up for scale
- Build and lead high-performing, insight-driven teams
And coach them on how to avoid burnout while doing all of the above.
CX Advisor
Sometimes all you need is for someone to give you the time and space to reflect and talk through your customer problems.
I help my clients by bringing in a fresh perspective, objective insights and using my extensive CX knowledge to fast track them to the right answers.
CX Training Facilitator
Do you need to step up the performance of your customer service team? Are you struggling to effectively deliver much needed customer change?
I work with businesses to create training sessions for customer support and cross-functional teams - all to deliver more value through customer experience.
Experiences
Head of CX at tails.com
I've been through the rollercoaster of a successful UK startup from launch to exit and beyond.
At tails.com I led a highly engaged and commercially sound team of CX Operations, Insights & Improvement, and owned customer expertise in business wide processes, decisions and product changes.
Customer Experience - various
I’ve spent the best part of the last two decades working in Customer Experience - from hotels to startups, I've done it all.
I'm known for my ability to create balance between delivering for the customer and delivering commercially - two goals that are often thought to be incompatible.
Full time parenting
Why is it here you ask? Because I truly believe that parenting is an experience like no other - a wonderful chance to learn, love and lead.
Time away from work, while looking after my two young children, taught me many skills, gave a new focus and allowed me to start setting up my own business.
Wolfpack race - London to Cardiff 24 Relay
I once did a thing. As part of a team, I ran from London to Cardiff in a (a bit over) 24 hours, relay style.
It's still one of my favourite memories and a great proof of the power of teamwork!
