I relish collaborating with teams to understand business and user needs to define and deliver digital solutions that improve customer experience.
What I offer
Product leadership
Interim product leadership to drive strategy, coach teams, and align delivery with business and user goals. Collaborating with business leadership to define product strategy, product roadmap and embed product processes.
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Digital Experience Audit & Roadmap
End-to-end review of digital journeys to uncover friction, highlight opportunities, and deliver a prioritised roadmap for improving customer experience, adoption, and conversion across channels or products.
UX & Research Leadership
Strategic oversight and coaching for UX and research teams. Embedding customer insight into product development, improving design quality, ways of working and aligning teams to measurable outcomes. Rightsizing teams and reviewing existing tools and processes.
Digital Experience Platform Audit
Audit and strategy for digital platforms (e.g. DXP, CMS, IAM) to reduce complexity, increase adoption, and align tooling with CX and product goals. Ideal for organisations replatforming, consolidating tools, or seeking better ROI from their digital ecosystem.
Experiences
Global website
Leading UX, Product and Programme teams in collaboration with a global cross-functional team to deliver enhanced digital experiences based on user insight and business need. Utilising a digital ecosystem to enable personalisation, translation and rapid iteration of a single global domain.
Customer Portal
Built and deployed a multi-year roadmap for a unified digital access point for a global customer base, enabling complex permission based access to a range of web and mobile products.
Scaling a Design Language System (DLS)
Delivered and scaled a Design Language System (DLS), to enhance UX, brand and development consistency and reducing time to market across a global portfolio of digital products.
Building a Digital Experience Team
Established and managed a digital product and UX function, growing a team including Product Managers, UX Designers, User Researchers and Agile Development teams.
B2B E-commerce launch
Led the delivery of a B2B eCommerce platform, from ideation to launch in under nine months, enabling UK and French customers to search, select, and order from a catalogue of over 2 million part numbers.
