As a certified APMG Change Manager I'm combining theoretical knowledge with practical experience of leading change in Google. Culture and performance transformations, process transitions from in-house to vendors. I also teach my own program: The Art of Change Leadership.
With more than 10 years of experience in managing various workflows provided by vendors, I can help set up operations, provide advice on performance monitoring and improvement plans.
OPERATIONS AND CHANGE MANAGEMENT LEAD, MANAGED SERVICES IN GOOGLE
10+ years of expertise in establishing and managing various Managed services and change management efforts. Responsible for large, complex programs, driving execution excellence and disciplined performance management ensuring contractual KPIs are met or exceeded. Certified APMG change
manager.