What I offer
Continual Regeneration. Continuous growth.
Proprietary methodologies generate compelling insight, aid strategy definition, and power the innovation that your business needs to stay in the black.
I am the catalyst to inspire, accelerate, and empower your teams, giving them the ammunition, they need to succeed in driving change.
Learn moreExperiences
B&Q - CX transformation
An innovative and immersive digital service that step changed the kitchen offering.
A complete view of the consumer and digital tech landscape to aid CX innovation.
Rapid NPD ideation, prototyping, and research providing quantitative answers.
British Council - A responsible approach to AI
Worked with the organisation to define their Responsible AI Governance & Guidance framework.
Research, stakeholder interviews and roundtables undertaken to ensure that a organisational-wide view to achieve the balance between governance and innovation.
Part of Governance & Guidance Expert Panel.
Jaguar - Setting the customer vision
Defined the brand’s omnichannel CX strategy as part of a company-wide reimagination.
Customer mindset modelling, vision development, and experience mapping to blueprint the future state service design.
Deep dive to define the ownership app experience and its creative strategy.
iGO4 - Opening new revenue streams
Collaborated with insurance broker iGO4 to explore, define and validate a new proposition for EV insurance.
Supported the development of a comprehensive pitch deck for PE presentation.
Secured funding and hugely positive market response to the new product and out-performed growth targets.
Standard Life - Closing the pension engagement gap
Established a hyper personalised and engaging, mindset-driven customer experience.
Utilised insights and gamification to create an omnichannel model for behaviour change, knowledge building and engagement.
Delivered an inspirational playbook, experience strategy and GTM plan for internal teams.
NatWest - Reimagining business banking
A three-year transformation for business banking to create a connected, intelligent and valuable ecosystem.
Development of a suite of non-financial business support services and propositions to drive growth.
Strategic guidance and product strategy to help customers reduce their carbon impact.
