Ross Jackson

London, United Kingdom

Experienced executive with 20+ years leading customer excellence, support, and resilience functions in high-growth SaaS. At my last company I helped scale from 3,000 to 42,000 customers and 200 to 2,500 staff. Skilled in unifying teams, embedding resilience, and driving AI-enabled transformation. Trusted partner to the C-suite with a focus on customer trust, continuity, and critical thinking.

Roles (/)

i.e. Marketing director
i.e. Mentor
VP Customer Experience
VP Customer Support
VP Organisational Resilience
Head Of Information Technology
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Industries (/)

i.e. Tech
i.e. Education
B2b SaaS
Technology
Cyber security
Information technology (IT)
Software saaS
Saas, tech
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Career experience

21-30 years

Regions

Europe,
North America (east coast)
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Skills (/)

i.e. Research
i.e. Branding
Critical Thinking & Problem-Solving
Workshop Facilitation
Business Resilience
IT-Support
Customer Experience
Executive Coaching
Coaching & Mentoring
Business Operations
Building Leadership Teams
Leadership Coaching
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Keywords (/)

i.e. Digital nomad
i.e. Ex-Google
Start up and Scale up, Digital, Cultural and business wide Transformation
B2B SaaS Scaler
Business Resilience & Cyber
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Regions

Skills (/)

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