CX & EX expertise 25 yrs specialist in performance vs. expectations surveys
Industries: Financial services, Private Banks, Insurance, Pharmaceuticals, Manufacturing, Travel, Hospitality, Telco
Founder 2 companies, Chair of 2
Vistage Speaker and workshop designer 15+ yrs
Founder Member Association for Coaching uses video coaching
NLP practioner
Royal Marines 20 yrs
Royal Household
What I offer
Strategy Development and Execution
Facilitates clients in implementing strategy to drive business plans. Executive workshops (from strategy development, implementation and mergers to relationship building).
Develops coaching, inter-personal communication presentation and selling skills in executives, including negotiations, meetings management, feedback, sponsorship, service quality, sales, relationship and account management skills..
Deep expertise in customer and employee surveys where expectations and perceptions are gathered, for executive improvement action.
He has a strong focus on learning and improvement, including using lean techniques and has led multi-million-pound projects globally. He is an NLP business practitioner, a certificated Targeted Selection interviewer and a Founder Member of the Association for Coaching. He speaks Swedish, French and German but none to a standard sufficient for workshop delivery.
He is a recognised award-winning Vistage speaker for over 14 years: https://vistage.co.uk/speakers/rowan-jackson.
Experiences
OD, Strategy Development and Execution Facilitation
Facilitated executive teams in 6 Pharma, 4 Insurance, 12 Banking, 1 Film, 2 aerospace, 4 manufacturing, 3 telecoms, 2 advertising, 3 public sector, 3 drinks, 1 hospitality, 2 power and Oil/gas, 2 construction, 3 automotive and 1 transport organisations.