
What I offer

Fractional Chief Operating Officer
- Strategic planning + execution
- Leading ops reviews, OKRs
- Vendor / internal staff management
- Improving communication rhythms
- Scaling systems: onboarding, hiring, reporting
- Evaluating and implementing tools
- Leadership coaching for new managers
- BU transformation
- Forecasting

Ops Management Consulting (Project-based)
Startups and small businesses often don't think about their workflows and processes until it's too late! I help you solve operational problems by streamlining processes, installing controls, identifying opportunities for automation, and leveraging on best practices.

Training & Speaking Engagements
I speak at events, moderate panels and run workshops - from large conferences to company meetings - on thoughtful adoption of emerging technologies including AI, inclusive leadership and championing women in the workplace.
Experiences

Head of Product, SG Support
I lead cross-functional teams and worked with non-profits across Asia, Europe and LATAM to develop and implement solutions to optimise their individual giving campaigns: increase donor retention and LTV, enhance payment options, map out donor journeys and design engagement comms.

Content management and Customer retention at Wolters Kluwer APAC
As Regional Content Solutions Manager, I managed teams of editors, information specialists and indexers who worked on tax, legal and accounting journals for the Malaysian, Singaporean, Australian and US markets. As Knowledge Manager, I was responsible for customer retention and training.

Business Owner
I own and run a language school in France. Launching this franchise business pushed me out of my comfort zone: I engage with clients and run social media in French, my third language.

Blockchain for Social Impact
In this conversation organised by the Giving Women Network based in Geneva, we discussed how blockchain technology actually works and how blockchain has benefited different projects to create an impact in communities around the world.

VP Community Relations, WPNG
As a member of the Steering Committee, I designed the onboarding experience for new members to the Women's Professional Networking Group, Lyon. I currently coordinate the Member Spotlight programme and help coordinate and facilitate monthly meetings.

Organising Team, TEDxKL
TEDx talks are independently organised conferences in the spirit of TED Talks. Over 3 years, I worked on the PR and media team to plan and execute on this annual conference in Kuala Lumpur, Malaysia.