What I offer
Consultant CPO/CDO
20+ Years of experience across UX, Product and Service Design, Agile & PM when you need it.
I'm a human-focused product and design person who brings lean, agile and design-thinking approaches to teams delivering products and services.
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Product, Service and UX Design Coaching
Work together, learn together. Grow together.
I love helping teams, individuals and leaders grow and thrive.
Coach, mentor, sounding board, critical friend - whatever you want to call it, everyone needs some support sometimes.
Discovery, Research & Experimentation
Start right. Start with discovery.
When we start working on a project, there's a lot of questions - and there should be – no questions means unproven assumptions!
- Map your assumptions and Hypotheses
- Understand your market and their needs
- Creating insights from Research
Better Workshops & Meetings
Great workshops and meetings don't happen by accident. They happen by design.
I design and facilitate workshops and meetings tailored to deliver the outcomes you need.
- kick-off a project.
- plan discovery and research.
- define your value proposition.
- plan for the year/quarter/outcome
Experiences
EP/WeGotPOP - Service Design & Coaching
A rapidly scaling TV Production SaaS company lacked shared understanding of the product and customer journey.
- Coached an non-designer in UX, Product and Service Design.
- Developed an e2e Service Blueprint and experience map.
- Created alignment across the company.
- Improved on-boarding.
GlycanAge
GlycanAge lacked UX design and product experience needed to optimise their processes & offerings.
- Grew UXR/UXD function.
- Fixed checkout - 100% uplift in completions.
- Coach first designer, through to becoming HoD
- Clarified the value prop/strategy for both B2B & B2C.
- Interim fractional CPO
CX Partners / NHSx
A mental health service was facing significant operational challenges:
- Led a multidisciplinary team
- Facilitated collaborative workshops
- Directed research efforts, identified pains & opportunities
- Created actionable insights
- Bridged gap between tech. requirements & frontline service needs
Avantia Law
A pre-seed legal AI start-up, had developed a clear vision and a partially trained AI model.
- Evaluated the product & identified areas for improvement
- Created existing and "to-be" service maps.
- Clarified ICP and value prop.
- Provided strategic direction
- Support with lean approaches.
Rare / Albireo
Albireo needed a grants application platform to fund research for a specific medical condition.
- Led UXD & UXR to create intuitive grants platform
- Delivered platform and supporting processes within tight deadline
- Demonstrated benefits of lean/agile to waterfall-oriented stakeholders
