What I offer
Business Continuity and Disaster Recovery
Working with a telecoms company enhancing business resilience and operational efficiency. Currently, I’m leading top-tier projects including BCP development for critical clients, supplier continuity planning, and strategic process optimisation to drive sustainable growth.
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Fractional COO
As a fractional COO at After Cloud, I’m building a foundation for growth by developing ISO documentation, reviewing legal contracts, supporting strategic decision-making, and prioritising key activities. I’m also ensuring our IT infrastructure is strong to support future expansion and efficiency.
Compliance Expert
I am working with a financial services firm to provide compliance expertise on ISO 9001 and ISO 27001. This involves ensuring robust processes, aligning technology with standards, and implementing best practices for data security, quality management, and operational efficiency.
Consultant
Supporting Rock on Ruby, an online retailer, by developing their business strategy and providing ad hoc advice to the founders. Focused on enhancing management development frameworks, delivering training, and improving operational efficiencies to drive sustainable growth and success.
Experiences
Business Transformation
Led a transformation for a BPO focused on operational efficiency. Reworked the onboarding framework for a business area losing £1M annually in recruitment costs. Reduced attrition by over 50%, significantly cutting costs and driving sustainable improvements.
Acquisition
Led a comprehensive acquisition project involving the build of a new data warehouse, development of a new CRM system, staff training, office purchase, and relocation. Successfully integrated these key elements to ensure seamless operations and support the company’s growth and expansion goals.
Consolidation of services
Integrated three service teams across different locations in England into one cohesive unit, driving operational efficiency and cost savings. Successfully redeployed staff into roles that supported foundational growth, ensuring a stronger and more streamlined operation for future expansion.
Framework development
Developed key frameworks to support business growth, including risk management, incident response, and people strategy. These initiatives ensured operational resilience, improved decision-making, and created a solid foundation for scaling the business efficiently and sustainably.
Strategy development
Developed the annual strategy for a telecoms company by setting 5 key goals with the C-suite team. Working with each of the c-suite team, I created aligned strategies and KPIs to drive progress, ensuring each goal was met and business growth was achievable.
Contract development and negotiation
I’ve spent years revamping and crafting contracts to safeguard business interests and build strong, long-term partnerships. This includes negotiating terms, ensuring compliance, and tailoring agreements to align with strategic goals, all while mitigating risks and enhancing collaboration.
Crisis Management
I have developed new Incident Management Frameworks, enhancing crisis response and preparedness. I train teams across businesses, equipping them to manage a crisis efficiently and reduce disruption, aligning leadership and operations for quicker, more effective responses during critical incidents.
