What I offer
The CS Academy
My mission is to help CEOs and CROs with their post-sales function. I work as a consultant, advisor or fractional CS leader. I offer free resources, like thought-provoking newsletters on my website
Learn more
CS Newsletter
I write biweekly thought-provoking articles about Customer Success and how it can help to drive repeatable revenue.
Elevate your Customer Success function
Introducing the DRIC framework for consulting
Designed specifically for B2B scale-ups, the DRIC methodology systematically builds, optimises, and scales your Customer Success operations to maximise customer lifetime value.
Unlock your Potential with 1:1 Coaching and Mentoring
Transform your career in Customer Success
Hi, I'm Thomas—an experienced Customer Success leader dedicated to helping professionals like you thrive in their roles, from Customer Success Manager to Chief Customer Officer.
My Podcast appearances
Through my podcast conversations, you can discover insights on Customer Success leadership, mindset shifts, AI integration, and career advancement. I share practical strategies and thought leadership to help CS professionals thrive in today's evolving landscape.
Sales and Customer Success Leader
In my recent experience as VP of Customer Success at GWI, I grew a 50+ A-list client portfolio from £3m to £10m within 4 years. Today, I can help my clients grow from any starting point by providing expertise in the following areas: CS, Leadership, GTM Strategies, RevOps, Retention, Expansion
Revenue Operations Expert
I have deep knowledge of revenue forecasting and planning models (Winning by Design - Data models). I can help set up primary and secondary KPIs and dashboards in Salesforce or Excel for companies. I can analyse various data sources and help set up revenue functions for scale-up companies
Hiring Manager for Revenue Talent
I have built international revenue teams, hiring over 120 professionals, from SDRs to VPs of Sales. I can help with the hiring process for revenue and marketing functions, from writing JDs to executing assessment centres for clients.
Coaching and Mentoring Revenue teams
I have recently scaled revenue teams for GWI as VP of Growth and can help with setting up Revenue Playbooks, coach and mentor on customer journeys and cadences
Workshop moderator/facilitator
In my career, I have led over 50 workshops that focus on team-building, company values and mission statements, idea brainstorming, change management, and leadership development.
Research Lead
I have over 15 years of experience setting up and running research departments and conducted over 100 research projects. I can offer to set up research plans including consumer and advertising research, brand tracking, qual and quant, multi-country studies or project-mange global research projects
Experiences
VP Customer Success at GWI
► Delivered efficient growth by scaling portfolio from £3m to £10m in ARR
► Hired and led global, high-performance teams delivering up to 130% against quota
► Defined and tracked goals and OKR’s to assess the effectiveness of initiatives
► Developed playbooks
Research consult
► Collaborated with C-level to develop and refine global GTM strategy.
► Organised and hosted workshops on business development and marketing strategies
► Designed reporting processes across 45 markets and led to a cost savings of £70k per month
Discovery, London - Global Senior Research Director
► Delivered over 100 research projects, incl. brand health, performance growth and ad sales studies, contributing to an annual rating growth of 30%.
► Developed Business Intelligence tools to understand linear and digital TV viewing and social media behaviour, saving £200k annually.
Research Director
I was the research lead for GSA at Discovery Germany. My role was to drive ad sales revenue and provide direction to execute content decisions, including brand, advertising, consumer, and trend research.
Nielsen - Senior Client Manager
I worked in Marketing, Product, and Sales roles, addressing the needs of German agencies and media companies and improving and selling syndicated research services.
