About Goodsted:

Goodsted is a dynamic and impactful software company dedicated to driving social and environmental change. We are looking for a strategic and experienced leader to join our team and help us scale effectively after our seed round. This individual will work with the CEO over the upcoming months to help maintain client satisfaction, grow the business and raise our seed round for 2-3 days a week, with the aim of joining the company 4-5 days a week once we raise our Seed Round.  If you are passionate about creating meaningful impact and have a proven track record in business development and operations in the B2B software industry, we’d love to meet you.

Goodsted provides a stakeholder impact management software for businesses to effectively manage, measure and scale their impact programmes. Our product simplifies the management of volunteering programs, employee resource groups, and internal sustainability initiatives. Goodsted reduces administrative burdens relating to communication and reporting, while facilitating collaborative efforts in achieving impact objectives. Unlike other solutions in this space that mainly focus on employees and connect colleagues with non-profits, we empower organisations to engage with colleagues, clients, partners and suppliers and measure their collective contributions, as well as aim to enable organisations who use our solutions to collaborate. 

We’re early in our journey, but we have already made significant progress. Over the past years, we secured our first clients, built partnerships, received support from accelerators and advisors, and secured early investments. We’re continuing to refine our platform, and are preparing to raise our second round of investment. At this critical stage, we need to build a robust pipeline, accelerate lead generation, and turn leads into our clients to have faster sales cycles. This will ensure we can build a sustainable platform, and create the largest positive impact possible.

Role Overview:

We are seeking a Chief of Staff / COO / Head of Operations (title to be decided based on preference and expertise of the candidate) to oversee and enhance our daily operations, drive business development, and ensure client satisfaction. This role is pivotal in helping us scale and optimise our processes, manage client expectations, and support our growth initiatives. The ideal candidate will have a great passion for the ‘impact’ space we’re operating in and have extensive experience in business development for software companies, operational management in a B2B context, and a successful track record in scaling companies. We’re looking for a team member who can dedicate at least 3-5+ years, earn equity in the company, and become a key leader in driving the business forward. The vision for the role is after raising the seed round together,  we’ll help grow the business and drive forward to a potential exit.

Key Responsibilities:

Operational Management:

• Oversee daily operations to ensure all functions run smoothly and efficiently.
• Develop and implement operational strategies to optimise efficiency and effectiveness.
• Collaborate with the CEO to decide on quarterly OKRs and ensure alignment with company goals.
• Maintain and optimise project management tools (e.g., Asana) to ensure clarity on priorities and progress.
• Continuously assess and improve processes to ensure quality in all deliveries.

Business Development and Growth:

• Lead, improve and execute the go-to-market strategy for each Ideal Client Profile (ICP), working closely with the product team and the Founder/CEO to drive revenue growth
• Identify, pursue, and close new business opportunities, including lead generation, outreach, and negotiation. (being involved at every stage of the sales process)
• Create and manage new message sequences (email+LinkedIn) that are optimised towards meetings booked.
• Support Founder/CEO in driving a Founder-led growth strategy, covering content coordination and creation
• Set, monitor and optimise towards critical metrics and revenue targets.
• Identify and pursue business development and partnership opportunities to drive growth.

Team Collaboration and Support:

• Work closely with the Client Success Manager to ensure robust processes for client onboarding and satisfaction.
• Collaborate with the product and UX/UI designers to prioritise the product roadmap and ensure that urgent, important tasks for clients are included in sprints.
• Collaborate with Client Success Manager and UX/UI Designers to ensure tasks are ready for development and assist in writing task requirements as needed
• Help prepare for and participate in sprint planning meetings and monitor progress.
• Support the Community & Partnerships Manager to ensure smooth operations in business development and community management.
• Support fundraising efforts and effectively manage resources post-seed funding.
• Assist in hiring key team members and ensure effective onboarding and integration.

Who You Are:

Leadership and Experience:

• At least 8 years of relevant experience, including business development for software companies and operations management in a B2B context.
• Proven experience in scaling companies and managing client expectations.
• Strong strategic and analytical mindset with a collaborative leadership style.
• Experience in the impact space and passion for social and environmental change is a plus.
• Experience helping team members prioritise tasks and support others in improving processes

Skills and Abilities:

• Excellent organisational and leadership abilities.
• Strong communication skills and ability to liaise confidently with clients at all levels.
• Experience with SaaS, marketplace, and social network business models.
• Proficiency in project management tools and data analytics.
• Financial planning and budget management skills.
• Ability to take ownership of deliverables and proactively identify solutions.

Our Values:

Simplicity:
We embrace and deliver simplicity by using technology to make our jobs easier and sticking to clear, straightforward processes. Our goal is to reduce clutter and focus on what truly matters, creating products and services that are easy to use and understand.

Results-oriented:
We focus on what matters by prioritizing work that has the biggest impact. We embrace innovative ideas and bold strategies, aiming to make significant changes rather than settling for the status quo.

Community & Humanity:
We foster compassion and unity by supporting each other, sharing ideas, and collaborating. We treat all partners and stakeholders with respect and kindness, actively looking for opportunities to assist others.

Accountability:
We are honest and responsible in all our interactions and tasks. We take ownership of our actions, being transparent about both successes and challenges, and openly share our mistakes to learn from each experience.

Diversity:
We value every voice and encourage constructive feedback. We listen to and consider different perspectives, ensuring everyone feels included and valued. We choose the appropriate medium for our messages to reduce misunderstandings and ensure clarity.

What We Offer:

• An opportunity to be part of a mission-driven company making a positive impact.
• A collaborative and supportive team environment.
• Share options earned over time
• Potential to become a core team member post-seed funding
• Remote, flexible work opportunity
• Access to The Conduit members club together work in-person with our Founder/CEO, and participate in networking events

How to apply

Click here to fill out the application form