Wanted: Director of eCommerce

The company:

A multi-award-winning innovative technology scale-up on a mission to disrupt the retail industry.

The role:

The work is exceptionally challenging, complex and rewarding.

Reporting to the GM and working closely with the Founders, you’ll be responsible for developing and executing the eCommerce strategy, across Site Design, Content & Performance Marketing, SEO, Campaigns, Subscription, and Editorial and will have a significant impact on the overall strategy of the business. You’ll need to recruit several key roles into an existing team of 20+.

In your first 30 days you’ll go on a crash course to deeply understand a complex, vertically integrated business.

In your first 60 days you’ll have mapped out and begun to execute the 12 month strategy to optimise transactional and non-transactional elements of the customer journey and built strong relationships with the internal tech and product teams to prioritise, plan and execute delivery.

In your first 90 days you’ll have delivered several key initiatives and be well into the journey to build the best end-to-end customer retail experience the world has ever known.

Primary tasks and responsibilities:

• Devise and rollout a scalable framework that streamlines, and maximises, 3rd party advertisement revenue.
• Apply best in class performance and content marketing to drive customer acquisition, conversion, loyalty and retention.
• Ensure the use of consumer insights, competitor analysis, market opportunities, website data, product performance and business needs to maximise revenue and profitability of the site.
• Drive growth by optimising new and existing multichannel marketing campaigns.
• Work with our UX, product and software development teams to define, build, and deliver exceptional consumer journeys that make it easier for customers to buy the products they love, supporting the business in driving acquisition, conversion, loyalty and retention.
• Recruit, develop, lead and retain a world-class team.

About you:

• You enjoy rising to, and overcoming, challenges and relish achieving what others can’t.
• You’re customer orientated and constantly delivery customer delight.
• You’re highly intelligent, tenacious and motivated and intolerant of mediocrity and corporate structures.
• You are exceptionally curious and creative – solving hard problems is what you live for.
• You love efficiency and hate waste in all its forms – you relentlessly automate and eliminate repetitive tasks. You are extremely proud of how little manual repetitive work your department does; you build a culture of continuous improvement.
• You have the technical skills to understand each team members’ contributions and lead by example in the pursuit of the best possible results.

The successful candidate will have:

• 8+ years experience with 3+ years experience leading a full stack seasonal e-commerce operation with high SKU count (10k+)
• Strong demonstrated skills and know-how in performance and content marketing
• Understand how to work with, and get the best out of, all stakeholders
• Deep analytical and business skills, with the ability to translate key data into insights for the senior leadership team
• High EQ
• Very high IQ

It would be great if you:

• A First Class STEM+ degree from a top university
• Experience in a fast-paced startup environment
• Believe technology is the solution to (almost) every problem
• Have built an Ad-Tech or E-comm platform from the ground up