What I offer
Free Consultation
I have experience in building my own business by helping others. Happy to have a free 30 minute chat about your journey. Building a supportive and collaborative network has been crucial for me and I am happy to help wherever I can. Reach me at [email protected]
Learn more
Outsourcing Customer Service
Over the last six years a common theme has developed in all of our work - we care about clients, customers and their experience. This has led us to move the needle. A great Customer Experience isn't easy, but it is essential, it's a critical add on and therefore best outsourced for success.
Case Study - Hyper-Growth Customer Services
We helped Qured grow, we scaled a team to provide their whole video appointment model. "Watchword have been a fantastic partner, supporting us in rapidly growing from 0-3000 daily video appointments. They have been pragmatic, flexible and reliable...becoming one of our most valued partnerships".
Case Study - Developing and Delivering Customer Services
Businesses outsource their Customer Service function to us so they can focus on growth and innovation. A great example is our client Concepta Diagnostics (trading as MyHealthChecked). They had a number of challenges in their Customer Journey and we have solved them all one by one.
Experiences
The Watchword Podcast
I produced a podcast in which I speak to people about their experiences in life, we recorded 50 episodes with people ranging from Chefs to Special Forces soldiers. Why? To explore their journey and understand the big decisions they made along the way, so the listener can plan their own path.
Army Officer
I spent seven years as an officer in the Army. Trained in leadership at the Royal Military Academy Sandhurst before serving all over the world, initially focusing on flying 'drones' to enable security in Afghanistan. Latterly training recruits and integrating 'joint fires'.
Optimising performance
One of my greatest passions is physcial training and nutrition. Whether it's ageing well, getting stronger, running faster or riding bikes, it all fascinates me and I believe is key in maximising our potential as people, both personally and professionally. If you fancy a ride let me know!
Beyond work
Outside of work I spend as much time as I can outdoors, riding bikes, running and walking my dog Magnus the border collie.
