With over 15 years of experience, I am an international Customer Success and Operational Excellence leader with a strong GTM background. I have worked across all business life stages, and I specialise in building, optimising, and scaling high-performing teams, business systems, and processes to drive product and service growth.
What I offer
Advisory/Consulting
Do you want to improve your customer experience, increase customer time-to-value, or simply reduce your overall operating costs? I can help with Driving Revenue Growth and Enhancing Customer Success, developing Digital Strategies, including the integration of AI and Automation and Org Redesigns.
Having worked across all business life stages from start-up to scale-up, pre/post-IPO, and large corporations and having seen it all, I can help. I focus on driving Revenue Growth and Customer Success and Implementing OPEX through proven methodologies such as Lean Six Sigma, CI & VoC programs.
Working with existing team members or a newly promoted high-potential employee who is stepping up into a leadership position, no matter the circumstances, I can help your teams achieve their Revenue and Customer Success goals and foster Operational Excellence practices to drive scale.
I am an international Revenue and Customer Success leader who has led teams across EMEA and held global responsibilities.
Having worked in startups and scale-ups, where I built a Commercial and Customer Success function from scratch, all teams were high-performing and produced future leaders.
Held global responsibilities, delivering large transformation and certification programs using structured problem-solving methodologies such as Lean Six Sigma, Lean Startup, Agile Continuous Improvement, etc.
In these roles, I coached and mentored to ensure long-term sustainable growth