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Membership FAQs

Want to explore the ins-and-outs of our memberships more closely? Below are the answers to the most commonly asked questions. Let’s take a look!

We currently have two membership tiers: Explorer and Pioneer Lite. Our Explorer membership is totally free and you instantly become an Explorer when you create a TPC account or sign up for one of our free events or workshops. The Pioneer Lite membership, on the other hand, is our premium paid tier. This membership costs £15/month and includes access to our Catapult course and all masterclasses we offer.

In the future we’ll be re-launching our regular Pioneer membership (£39/month), which includes exclusive discounts and tools for members. We’ll also be introducing a top tier paid membership known as Trailblazer. This will provide even more features for those looking to establish themselves as thought leaders – more details on that to come!

Our Pioneer Lite membership is all about learning and development. As a Pioneer Lite member, you get unlimited access to our Catapult course as well as all live workshops and masterclasses and exclusive Pioneer-only events.

You can become a Pioneer Lite member for a subscription fee of just £15/month.

Unfortunately our courses are only available for our premium members – but membership is very affordable! When you become a Pioneer Lite member, you get unlimited access to all our courses and masterclasses. What could be better than that?

We host lots of events that are free and open to the public, including our Get Started call for new members, plenty of topical fireside chats with industry leaders, and our monthly speed networking. You can head over to our Events page for a comprehensive list.

If you’re a Pioneer Lite member, you’ll have unlimited access to all recordings of past events that we’ve hosted. Explorer members, unfortunately, do not have the same level of access – but upgrading your membership is easy!

If you’d like to sign up for Catapult or attend one of our masterclasses, you’ll have to first become a Pioneer Lite member.

Our Catapult course consists of pre-recorded modules that you can access any time, any where. That means you can watch them in whatever order you like or focus specifically on the modules most relevant to you. You can also re-watch modules whenever you like as long as you have your Pioneer Lite membership. You can find out more about how our Catapult course works here.

All your account information can be found in either your “Settings” or the “My membership” portion of your profile. Simply click on your profile image in the top right corner of the navigation bar. From there, you can either go to “My memberships” to view your membership subscription and review any payments you’ve made, or click on “Settings” to update your password, manage blocked members, and edit notification preferences.

You should receive an email shortly after you’ve purchased your membership subscription (or signed up for our free membership). If a few days have gone by and you haven’t heard from us, you can either email us at [email protected] or reach out to a team member directly via the chat function on the platform.

We suggest checking your spam settings to make sure any communications from us aren’t getting sent to the wrong place.

In January 2022, all existing Pioneer members were automatically switched onto our cheaper Pioneer Lite membership (at a cost of £15/month). So chances are, you’re already a Pioneer Lite member. If for some reason you’re still getting charged the old rate (£39/month) please get in touch with a member of our team and we’ll look into that for you.

We’re planning on re-introducing the Pioneer membership once we’ve added more features for our members. At that time, you will be given the choice as to whether you switch back (at the higher cost of £39/month) or keep your Pioneer Lite membership.

There’s no need to do anything – your membership renews every month unless you cancel the automatic renewal. Your card will be charged on the same day each month provided that your details are up-to-date.

Yes, absolutely! You can make any necessary changes to your membership subscription via the “My membership” section of your profile.

Unfortunately this isn’t a feature that we currently offer – so we would recommend that you temporarily turn off the automatic membership renewal and reactivate your account when you’re ready to rejoin as a paying member.

Membership payments are non-refundable and we do not provide refunds or credits for any partial billing periods. When you cancel your membership, you will still have access for the remainder of the period that you paid for. If you are cancelling a Pioneer Lite membership, you will automatically be switched onto our free Explorer tier.

We want to ensure that you’re getting the most out of your membership. If you’re not happy with the membership you’ve chosen, you can update or cancel your subscription via the ‘My membership’ section of your profile. Just click on your profile image in the top right corner of the navigation bar and select ‘My membership’ from the dropdown list. Once there, you can make any necessary changes.

All upgrades and downgrades will be put in place at the start of the next billing cycle. Please note that if you choose to downgrade your membership from paid to Explorer you may lose features and/or data. We will in no way be liable for this.

Unfortunately we don’t currently offer an annual plan; however, we plan on doing so in the near future and will let you know as soon as the option becomes available.

We accept most credit and debit cards, but please get in touch if you encounter any problems.

Payments are taken in GBP, but you can pay with a card in any of the currencies listed on this page.

Not at the moment, but it’s something that we may consider changing down the line.

That’s easy. Just log into your account and go to the “My memberships” page. From there, you can update your payment details.

All proof of payment and invoices can be found on the “My memberships” page of your profile.

You can update all contact information, including your email address, via your “Settings”. Just click on your profile image in the top right corner of the navigation bar and select ‘Settings’ from the dropdown list. Once there, you can make any necessary changes.

Forgot your password? Don’t worry, it happens to the best of us. You can reset your password by clicking this link.

If you can’t find your country on the drop down list when you fill out your profile, just give us a shout and we’ll add it for you. In the meantime, simply leave it blank. It can always be updated later.

If you’re trying to pay and your country isn’t listed, that means we don’t currently take payments from your country. Send us a message and we’ll do what we can to help.

We all have different preferences when it comes to email communications, which is why we give you complete power to decide how often you hear from us. If you’d like to unsubscribe from our newsletter, simply click the “unsubscribe” button at the bottom of the email you received.

You can update platform notifications by going to the “Settings” page and clicking “notifications” on the left-hand menu.

If you’re having problems with your account, we recommend telling us by clicking the “Feedback and Suggestions” button on the right-hand side of the platform. You can also message us directly or drop us an email.

We’ll do what we can to fix the problem ASAP.

The more comprehensive your profile is, the more often you’ll get matched with relevant opportunities. Plus, it’s a nice little SEO boost (Google search seems to like our community profiles), which means visibility from both within and outside the community.

Our talent partnership service is designed to connect growing startups and scaleups with top independent talent in our community. In as little as two weeks, we deliver a qualified candidate shortlist tailored around an organisation’s unique needs to help them build the leadership team they deserve.

Any community member who introduces us to a startup hiring talent will earn £1,000 for every role we agree with the startup they referred. 

You can read the talent match referral scheme terms and conditions here.

Are you a community member that has a client they’d like to refer to our talent partnership team? The process is simple.

• First, tell us about the client and the role they’re hiring for.

• We’ll send you a template email outlining offering, which you can personalise and forward to your contact.

• We’ll follow up with a Calendly link to arrange a call with your contact – which you are welcome to join!

• Then we’ll start putting together a short list of 3-5 exceptional candidates for that role.

We invoice all our clients at three separate points: on engagement; upon delivery of a mutually accepted shortlist; and when a candidate successfully accepts an offer to start. As soon as the client pays the first instalment, you’ll receive your £1,000!

Please note: all payments are a gross payment, which means you are responsible for any taxes, as required by law, arising from the provision of the referral bonus.

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