What I offer
Tech scale-up / high growth / restructuring operations
Professionalising processes & scaling teams to meet growth objectives is my bread and butter. I began my career in outsourcing, setting up & transforming large people intensive operations for world leading brands and have more recently brought this to smaller high growth businesses.
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Partnerships and Commercial Growth
A highly proficient commercial operator, I am comfortable setting and owning large budgets and cost centres, driving cost reduction, P&L management. I am also experienced handling partnerships of all sizes from biz dev leads through to commercial negotiation and account management.
Project Management/Sponsor
I've managed and directed several complex and large scale transformation, new partnership and product launches. Interfacing with external tech partners, corporate clients/businesses, internal product, tech and operational teams. Transparent communication is essential, from c-suite to developer.
Chief of Staff / Misc
There is a bucket that amalgamates a number of skills and functions often referred to as business ops. This can include special projects, office moves, fundraising support, company strategy, alignment sessions, OKRs ect... I have lots of experience and can bring to the table in this category.
Experiences
Operations Director - Acting COO - ZAVA, Superdrug, ASDA Online Doctor
Leading the day to day business of Europe's leading digital healthcare provider.
Over 1.6 million treatments p/a with medication collection via over 5500 pharmacies inc home delivery.
Running multiple functions with a £7 million cost centre and 350 FTE headcount across geographies.
Director - Commercial (UK&IE) ZAVA, Superdrug, ASDA Online Doctor
Leading Covid diagnostic business unit in collaboration with SYNLAB: delivering 100,000s tests and driving £XX million revenue.
Restructured ZAVA UK&IE commercial viability from loss making to CM2 positive in <12 months.
New partnership sourced, developed, and successfully launched with ASDA.
Operations, Continuous Improvement & Transformation - Arvato
One of the worlds largest outsourcer of choice for global brands and gov agencies (BMW Group, O2, Renault, ZARA.com, DfT)
National performance improvement function and internal consultancy.
Establishing and transforming large customer and financial services accounts - 6 figure cost reduction.
Creative endeavours
If I'm not walking my anxious lockdown dog, Hendrix's (named after the gin), at the theatre or travelling the world, you will find me creating something. I'm currently in full house renovation mode, I also paint, up-cycling furniture & recently started creating what I like to call "organic" pottery!
