What I offer
Advisor, Non-Exec Director, Accelerator
I enable leadership teams to accelerate their development and success by helping them set strategy, plan the next business phase and build A-class teams that drive revenue retention and growth, with a bias toward delivering an optimal customer experience.
Learn moreExperiences
Building and scaling operations and high-performing teams
Unity Technologies: As chief customer advocate, I built the global Customer Success, Professional Services, Training Services + Support teams and operations from the ground up to be best in class and to underpin Unity's growth and preparation for IPO (NYSE U: Sept 20).
P&L accountability.
Advisor
Providing insights and advice to CEO on Customer Success strategy and best practices.
Business planning & transformation
Built a Professional Services organisation to underpin Sitecore's license revenue growth by assuring successful implementations and enabling the partner ecosystem. Created and executed business plan, packaged and launched a portfolio of service products increasing ACV, attach rates and revenue.
Leadership, business transformation and commercial
Oracle:Accountable for end to end account relationships and exceeding renewal/expansion targets. Designed and implemented an end-to-end Customer Success framework to effectively manage the customer lifecycle from adoption to advocacy and growth.
Operating and commercial role with P&L responsibility.
Business leadership and transformation
As MD of Harte-Hanks EMEA conceived and led business turnaround and growth strategy. Transformed a one-centre unit (50 staff) into a pan-European integrated solutions business (5 European operations, 250 staff). Rebuilt, and then doubled annual revenue. Multi-functional and p&l ownership.
