What I offer
AI Transformation
I help organisations transform through custom, integrated AI change programmes:
- Raising AI awareness
- Identifying top-level use cases
- Building the case for change
- Enabling staff to surface ideas/use cases
- Designing prototyping and piloting processes
- End-to-end change management.
Learn more
Career and Leadership Coaching
I help managers and directors thrive in their current role and plot a path to their next role, through:
- tailored coaching sessions - coachees usually take 3-5 sessions
- a written custom career/development plan so they can take action over weeks and months.
5-star feedback on bark.com
Experiences
AI Transformation at Google Cloud
Led a global change effort to enable an internal team to apply AI in their roles. Comprised training, surfacing of use cases, prototyping, piloting and change management, leading to effective go-lives of AI solutions.
Outcome - 2,000 team members are confident using AI in their day-to-day jobs.
Transformation of Customer Support, Google Ads
Transformed customer support via roll-out of real-time Ads (Adwords) troubleshooting channels to customers - chat, phone, email. Involved rewrite of product support team's operating model and extensive change management.
Outcomes - 90+% customer satisfaction; savings of 40 FTE in sales team effort.
Scaled Selling of Google Ads
Optimisation of scaled customer selling across 1200 sellers globally - generated sales leads; created sales-friendly pitch collateral with training support; provide reporting and insights to continually optimise process.
Outcomes - 40% of revenue growth; pitch velocity increased by 80%.
Developed Blueprint for Lead Generation
Developed a process blueprint for generating high quality leads based on the organisation's strategic annual & quarterly sales plan, and providing them to seller supported by curated, customer-friendly sales materials.
Outcomes - buy-in to lead generation process from global & regional Sales leads
Transformation of Insurance Claims
Delivery lead for rollout of multi-million euro claims management process and system to improve process efficiencies, quality control and compliance. Acted as IT sponsor and partnered with Claims Director, business sponsor.
Outcome - 20% efficiency gains in Claims dept, saving 50-80 FTE of effort.
