Membership FAQs

Want to explore the ins-and-outs of our memberships more closely? Below are the answers to the most commonly asked questions. Let’s take a look!

We currently have two membership tiers: Explorer and Pioneer. Our Explorer membership is totally free and you instantly become an Explorer when you create a TPC account or sign up for one of our free events or workshops. Pioneers, on the other hand, are our paying members. This membership costs £39/month and includes access to our Catapult course and all of the masterclasses we offer.

In the future we’ll be launching a top tier paid membership known as Trailblazer. This will provide even more exclusive features for those looking to establish themselves as thought leaders – more details on that to come!

Our Pioneer membership is all about learning and development. As a Pioneer, you get full access to our Catapult course (normally this costs £395, but it’s included in your membership), as well as all live workshops and masterclasses. We’ve got plenty of exciting Pioneer features in the works, and we’ll be sharing those with the wider community as soon as they’re available.

You can become a Pioneer for a subscription fee of just £39/month.

We do offer one-off payments for our Catapult course and masterclasses, though we recommend joining as a Pioneer member as the monthly payments are more affordable than buying each course separately.

If you would like to purchase Catapult or a masterclass without upgrading your membership, the costs are as follows:

  • Catapult – £395
  • Each masterclass – £199

We host lots of events that are free and open to the public, including our Portfolio Career Focus Workshop, plenty of topical fireside chats with industry leaders, and our monthly speed networking. You can head over to our Events page for a comprehensive list.

If you’re a Pioneer member, you’ll have unlimited access to all recordings of past events that we’ve hosted. Explorer members, unfortunately, do not have the same level of access.

If you’d like to sign up for Catapult or attend one of our masterclasses, please register on the relevant page. Both Pioneers and Explorers should use the booking forms to secure their spots. When you become a Pioneer member, you’ll immediately be prompted to book your Catapult cohort date and learning track. Logged in Pioneers will not be asked to make any additional payments for these courses as the courses are included as part of their membership. If for any reason you’ve paid the full £395 course fee and you have a Pioneer membership, get in touch with a member of our team and we’ll look to resolve the issue.

All your account information can be found in either your “Settings” or the “My membership” portion of your profile. Simply click on your profile image in the top right corner of the navigation bar. From there, you can either go to “My memberships” to view your membership subscription and review any payments you’ve made, or click on “Settings” to update your password, manage blocked members, and edit notification preferences.

You should receive an email shortly after you’ve purchased your membership subscription (or signed up for our free membership). If a few days have gone by and you haven’t heard from us, you can either email us at [email protected] or reach out to a team member directly via the chat function on the platform.

We suggest checking your spam settings to make sure any communications from us aren’t getting sent to the wrong place.

There’s no need to do anything – your membership renews every month unless you cancel the automatic renewal. Your card will be charged on the same day each month provided that your details are up-to-date.

Yes, absolutely! You can make any necessary changes to your membership subscription via the “My membership” section of your profile.

Unfortunately this isn’t a feature that we currently offer – so we would recommend that you temporarily turn off the automatic membership renewal and reactivate your account when you’re ready to rejoin as a paying member.

Membership payments are non-refundable and we do not provide refunds or credits for any partial billing periods. When you cancel your membership, you will still have access for the remainder of the period that you paid for.

Currently the 14 day money-back guarantee is only for Catapult at £395 or Masterclasses at £195. This ensures refunds can be made for our direct payment options for courses and masterclasses, within 14 days of purchase. Please contact [email protected] if you would like to use this guarantee.

We want to ensure that you’re getting the most out of your membership. If you’re not happy with the membership you’ve chosen, you can update or cancel your subscription via the ‘My membership’ section of your profile. Just click on your profile image in the top right corner of the navigation bar and select ‘My membership’ from the dropdown list. Once there, you can make any necessary changes.

All upgrades and downgrades will be put in place at the start of the next billing cycle. Please note that if you choose to downgrade your membership from paid to Explorer you may lose features and/or data. We will in no way be liable for this.

Unfortunately we don’t currently offer an annual plan; however, we plan on doing so in the near future and will let you know as soon as the option becomes available.

We accept most credit and debit cards, but please get in touch if you encounter any problems.

Payments are taken in GBP, but you can pay with a card in any of the currencies listed on this page.

Not at the moment, but it’s something that we may consider changing down the line.

That’s easy. Just log into your account and go to the “My memberships” page. From there, you can update your payment details.

All proof of payment and invoices can be found on the “My memberships” page of your profile.

You can update all contact information, including your email address, via your “Settings”. Just click on your profile image in the top right corner of the navigation bar and select ‘Settings’ from the dropdown list. Once there, you can make any necessary changes.

Forgot your password? Don’t worry, it happens to the best of us. You can reset your password by clicking this link.

If you can’t find your country on the drop down list when you fill out your profile, just give us a shout and we’ll add it for you. In the meantime, simply leave it blank. It can always be updated later.

If you’re trying to pay and your country isn’t listed, that means we don’t currently take payments from your country. Send us a message and we’ll do what we can to help.

We all have different preferences when it comes to email communications, which is why we give you complete power to decide how often you hear from us. If you’d like to unsubscribe from our newsletter, simply click the “unsubscribe” button at the bottom of the email you received.

You can update platform notifications by going to the “Settings” page and clicking “notifications” on the left-hand menu.

If you’re having problems with your account, we recommend telling us by clicking the “Feedback and Suggestions” button on the right-hand side of the platform. You can also message us directly or drop us an email.

We’ll do what we can to fix the problem ASAP.

You can find a step-by-step guide on creating an optimised Portfolio Collective profile here. The more comprehensive your profile is, the more often you’ll get matched with relevant opportunities. Plus, it’s a nice little SEO boost (Google search seems to like our community profiles), which means visibility from both within and outside the community.

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