What I'm working on
Professional Photography Post-graduate Course
Taking a hobby to the next level by becoming a certified photographer.
Photography is something I became passionate after moving to Scotland. During the pandemic it became obvious to me that this was more than just another hobby, so I decided to make it one of my careers.
Design audit and improvement for Phoenix Space
Working with a not-for-profit organisation who provides STEM education to young refugees in the Middle East.
My role is to step-up their branding and UX/UI design to make their materials and website more user-friendly and engaging for partners and sponsors.
Experience & achievements
Operational Risk and Compliance Leader
Started a Risk Management department and wrote and implemented all the RM processes for an insurance company.
Also worked as a Compliance Advisor for one of the biggest not-for-profit organisations, providing compliance, risk management guidance and policy development and implementation.
Customer Service & Operations Process Specialist
Over 7 years of experience working for General Motors, IBM and Motorola improving their customer service procedures and satisfaction ratings through process reviews, quality assurance workshops and staff training.