What I offer
Business Strategy
Leaders tell me their span of control is too broad. They feel the business is limited by their ability to touch everything and can't possibly imagine a day when they can step away or contemplate a future sale. I help build the foundations that allow the business to run effectively without them.
Learn more
Recruitment & Training
Founders struggle with figuring out what roles they need and how to recruit the 'right' people'. They might have underperforming team members, low morale or high turnover and not know what to do. I can help recruit, onboard and train talented individuals with a balance of quality and cultural fit.
Process Improvement
Many leaders don't have time to build robust, reliable policies and procedures to deliver compliant, best in class service. I develop and embed systems and processes that ensure people in the organisation perform their jobs more effectively than before, eliminating bottlenecks and inefficiencies.
Performance Management
Often businesses grow faster than their founders could ever have imagined, but lack systems / controls to track and improve performance. I support them to establish metrics, management systems and KPIs to embed change and drive performance, delivering maximum profit and productivity at minimal cost.
Experiences
Baba+Boo:
Business Transformation
Baba+Boo was growing rapidly but lacked operational rigour. As Ops Director, identified skills required; recruited talent; introduced capacity planning; embedded risk management; designed policies; and identified process bottlenecks. Led Operations during period where revenues doubled vs prior year.
GE Capital Fleet Services:
Operations Restructure
GE Capital Fleet Services struggled with poor customer service delivery and rising costs. Hired as Operations Director to drive large-scale operational transformation. Achieved 10% headcount savings with no impact on performance, 100% client retention and 20% efficiency cost savings vs budget.
Vivify Venues:
Recruitment Drive
Vivify Venues was scaling fast and needed to quickly fill critical operational roles, with no HR support. Engaged to identify skills and hire talented, committed individuals. Recruited 32 roles within a month, with final stage candidates exceeding company expectations in terms of quality and fit.
