What I offer
Fractional / Interim COO positions
I provide operational assessments, strategic input and transformational activities to support and improve your operational excellence and customer focus.
Learn more
Customer Experience and Hospitality Training
We provide training for Lettings and Front of House teams in the Property, Residential and Student Accommodation sectors.
Create a customer centric focus to distinguish yourself from your competitors.
Experiences
Non-Executive Director, KUSCO
Collaborating with the team on updating the commercial strategy and identifying new revenue streams
Board Advisor, ValueTechFactor and Cartel
Setup Board of Advisors and Board of Directors, Defined operational strategy for both startups.
Chief Operating Officer, Fotech Ltd.
Provided strategic direction for the Customer teams, as well as the overall company, transforming the ways of working, creating operational excellence, and preparing the business for scaling.
Customer Journey mapping, SaaS setup ,Partner management, Process optimisation, Portfolio reporting
SVP Ops, Tryzens
I oversaw the global Operations team and provided portfolio reporting and forecasting, governance, resource planning, process optimization
Strategic project management, delivery processes, PMO setup, Tech and product process management
Hotel Management and Integrations
I started my career in the hotel industry, working in Germany, UK, USA and Canada.
I worked as a Duty Manager, Training Manager and Project Manager for technical Hotel Integrations.
