What I offer
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Consulting
Consulting on Customer success as it relates to customer experience, land + expand, NPS, and revenue generation models.
Experiences
VICE PRESIDENT OF CUSTOMER SUCCESS
Increased client acquisition by 25% using MEDDPICC and Challenger sales, improving team performance and conversion rates.
Built a QBR framework, driving <2% churn and 20% pipeline growth.
Launched an incentive program for existing clients, boosting product adoption by 25% and scaling growth.
DIRECTOR OF CUSTOMER SUCCESS
Expanded account capacity by 117% with scalable customer success frameworks and team development, improving efficiency by 20%.
Designed KPI-driven coaching, securing a 97.8% MRR renewal rate and boosting client satisfaction.
Led onboarding and QBRs, driving L&E growth, increasing revenue by 12%.
CHIEF OF STAFF CONSULTANT
Empower small businesses and startups to refine customer concepts through strategic initiatives.
Revamp organizational change management practices, enhancing overall effectiveness.
Design employee leadership growth programs and leverage learning and development opportunities.
VICE PRESIDENT OF PROGRAM MANAGEMENT
Optimized the efficiency of a 45+ hospitality team, enhancing resident services and achieving high performance.
Successfully led the implementation of a company-wide digital transformation initiative, impacting 100+ employees and resulting in a 30% increase in operational efficiency.
SENIOR DIRECTOR OF PROGRAM MANAGEMENT
• Established and nurtured 23 large-scale partnerships, catalyzing growth and driving performance improvement through effective coaching and strategic relationship-building.
• Coached Program Directors and key service delivery teams, culminating in a 20% increase in regional employee sat. scores.
PROGRAM MANAGER
• Designed coaching sessions with successful business leaders, promoting growth opportunities for associates and increasing program growth by 70%.
• Spearheaded SWOT meetings to help organizations identify critical improvement areas, analyze threats and evaluate long-term solutions.
