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What I offer

Coaching

Coaching

Team building in AM or Sales

Consulting

Consulting

Consulting on Customer success as it relates to customer experience, land + expand, NPS, and revenue generation models.

Experiences

VICE PRESIDENT OF CUSTOMER SUCCESS

VICE PRESIDENT OF CUSTOMER SUCCESS

Increased client acquisition by 25% using MEDDPICC and Challenger sales, improving team performance and conversion rates.

Built a QBR framework, driving <2% churn and 20% pipeline growth.

Launched an incentive program for existing clients, boosting product adoption by 25% and scaling growth.

DIRECTOR OF CUSTOMER SUCCESS

DIRECTOR OF CUSTOMER SUCCESS

Expanded account capacity by 117% with scalable customer success frameworks and team development, improving efficiency by 20%.

Designed KPI-driven coaching, securing a 97.8% MRR renewal rate and boosting client satisfaction.

Led onboarding and QBRs, driving L&E growth, increasing revenue by 12%.

CHIEF OF STAFF CONSULTANT

CHIEF OF STAFF CONSULTANT

Empower small businesses and startups to refine customer concepts through strategic initiatives.

Revamp organizational change management practices, enhancing overall effectiveness.

Design employee leadership growth programs and leverage learning and development opportunities.

VICE PRESIDENT OF PROGRAM MANAGEMENT

VICE PRESIDENT OF PROGRAM MANAGEMENT

Optimized the efficiency of a 45+ hospitality team, enhancing resident services and achieving high performance.

Successfully led the implementation of a company-wide digital transformation initiative, impacting 100+ employees and resulting in a 30% increase in operational efficiency.

SENIOR DIRECTOR OF PROGRAM MANAGEMENT

SENIOR DIRECTOR OF PROGRAM MANAGEMENT

• Established and nurtured 23 large-scale partnerships, catalyzing growth and driving performance improvement through effective coaching and strategic relationship-building.
• Coached Program Directors and key service delivery teams, culminating in a 20% increase in regional employee sat. scores.

PROGRAM MANAGER

PROGRAM MANAGER

• Designed coaching sessions with successful business leaders, promoting growth opportunities for associates and increasing program growth by 70%.
• Spearheaded SWOT meetings to help organizations identify critical improvement areas, analyze threats and evaluate long-term solutions.

Connections View all

 

Roles (/)
  • i.e. Marketing director
  • i.e. Mentor
  • Chief Of Staff
  • Team Leader Customer Success
  • VP Program Management
  • Director Of Customer Success
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Industries (/)
  • i.e. Tech
  • i.e. Education
  • Nonprofit
  • SaaS
  • Culturetech
  • Community building
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Career experience

10-20 years

Regions
  • North America (east coast), 
  • North America (west coast), 
  • Europe
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Skills (/)
  • i.e. Research
  • i.e. Branding
  • Team Building
  • Program Management
  • Customer Success
  • Cross Functional Relationships
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Keywords (/)
  • i.e. Digital nomad
  • i.e. Ex-Google
  • leadership
  • Motivation
  • Adaptability
  • Customer Success
  • Staff Training
  • Ideation
  • Change Management
  • business strategy
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Connections View all